TestOut LabSim A+ Certification Practice Exam

If a technician recommends downloading a particular driver but you cannot connect to the Internet, what is the best action?

1. Try connecting with a different modem

2. Contact another technical support representative

3. Check your network settings

4. You need to hang up

The correct answer is: You need to hang up

The best action when unable to connect to the Internet, and a technician recommends downloading a driver, is to check your network settings. This may include verifying that your network connection is active, ensuring correct Wi-Fi credentials are entered, examining if the Ethernet cable is securely connected, or looking for any firewall settings that could be impacting connectivity. By checking these settings, you might be able to identify any issues that are preventing the connection. Connecting with a different modem, contacting another support representative, or ending the call would not directly address the immediate need to access the Internet to download the driver. Thus, ensuring that your network settings are properly configured is the most effective first step in troubleshooting the connection issue.